Archives - 2010 2009 2008 2007
We at RESX Technologies constantly strive to deliver competitive and user friendly functionality. Our goal is to simplify your online travel reservations experience by delivering functionality that saves you time and effort. Below you will find brief notes on recently added functionality within RESX. This is not a complete list of new functionality and is intended to communicate details regarding “user facing” features. Also, please note that many features are made available at the discretion of your RESX distributor (travel agency or travel management company). Please contact your RESX administrator with any questions regarding product updates. Additional feature information can be found in the Online Help system.

February, 2010

SWABIZ Integration
RESX now offers a more seamless integration of SWABIZ flights by allowing booking of corresponding car and hotel availability, passive GDS segments, customizable PNR documentation and trip reporting on the RESX tool.

Hotel Amenities
Hotel Amenities The Hotel Amenities feature allows a traveler a quick view of offered amenities and minimizes the need to access the Hotel Information page streamlining the booking process. Each hotel property returned on the Hotel Availability page will display up to ten icons that represent the offered amenities. The description of the amenity will display by hovering over the icon with a mouse. Supported amenities include:
  • On-Site Restaurant
  • Fitness Center
  • Room Service
  • In Room Coffee Maker
  • Business Center
  • Complimentary Breakfast
  • Internet
  • Non-Smoking Rooms Available
  • Laundry
  • Swimming Pool

March, 2010

Modify Air Search at Air Availability
RESX allows travelers to easily modify their air search without having to "cancel and restart", streamlining the booking process. This function allows travelers to make modifications to their air request as soon as their initial air results have returned. Modifications include; city pairs, dates, times and re-shop with a few simple clicks

Request for Exchange Tickets
RESX now features ticket exchange request functionality. Available Exchange Ticket options will be displayed allowing a reservation to be documented for agency fulfillment. The Exchange function is available for un-expired, un-used journeys. Results from air shopping and any itineraries will be cross referenced where qualifying Exchange Tickets are available. The new text will display in the Shopping Cart for Selected, Reserved or Purchased Itineraries which have Exchange Ticket possibilities and alerts.

Car Matrix
Car Matrix provides a simple method for travelers to view and compare multiple car vendors, car types and rental rates in a single view giving them increased visibility into their car rental options. This feature implements a new summary matrix at the top of the car availability results screen.

Policy Control by Destination
Administrators now can control which types of travel are booked based on the destination of the traveler, giving them control over corporate travel booking for security or other reasons. For example, while the traveler may be allowed to book air to and a hotel in Mexico they should be prohibited from booking a car while in Mexico. An administrator will be able to create a list of cities, country codes and/or defined regions along with segment types allowed to be booked or blocked for that destination. When the traveler inputs their city pairs, the requested city pairs will be validated to those in the Segment Restrictions By Destination lookup list(s) to see if a match exists in order to restrict users from booking one or more segment types.

June 2010

New User Interface
RESX introduces a new User Interface giving travelers more control over their preferences, travel options and the ability to personalize travel plans. The new User Home page breaks up information into four sections and presents information to the user based on assigned roles; the information is dynamically displayed per users permissions and chosen traveler. The available sections and messages will also be different for a user with Administration privileges

My Messages
This section identifies the user and role, as well as the selected user and provides existing information from the Alerts dropdown menu in an improved user-friendly fashion.  Information on expiring and expired credit cards, passports and system passwords is now displayed to user before starting a trip.  This section will also provide notification on expiring unused tickets as well as trips pending your trip approval.   Links and buttons to edit these fields or access RESX Online Help are available.

Recommendations for browser best performance will display for users still using I.E. Version 6.0:

“We see you are still using Internet Explorer version 6!  To ensure the best online experience, we recommend you upgrade to a faster, more secure version of Internet Explorer or use Mozilla’s Firefox.”(links to download Firefox and Internet Explorer are provided). 

My Trips, Facebook and TripIt
The My Trips section displays pending trip information and is similar to the existing Trip List but limits the number of displayed trips to three. The trips are displayed chronologically beginning with earliest trip departure date. The user has the ability to view each trip or view all trips along with the status of each trip and can send trip information to their Facebook profile or to Tripit.com from this section.

Bulletin Board
Travel administrators can pass customized messaging information to the user. The messaging is controlled with a new Custom Text ID (CTID 2252). Default text for CTID 2252 will include RESX Tutorial information. This default text will be periodically updated by RESX as tutorials are added or modified.

Tutorials available as of June 3, 2010:  How to Make a Reservation, Manage Your Frequent Traveler Numbers, Customize Your Shopping Experience. 

My Dashboard
With the new My Dashboard, a Travel Planner or Administrator, can pull information from the system on usage and adoption and display in easy to read charts. For example, if the system is set up to use TRX's PNRSync feature, RESX will display a chart depicting bookings made both online and offline showing the Administrator a quick view of their online booking adoption rate. RESX will also show charts depicting booking activity, air, car, hotel shopping requests and other relevant data on system adoption and usage. Currently this functionality is targeted for Travel Planners and Administrators but functionally to support the basic traveler will be added in the near future. Dashboard reports include:
  • Online vs.Offline Booking Adoption Report
  • Online Booking Activity Report
  • Daily Traffic Activity Report
  • Shopping Activity Report
  • Rail Shopping Activity Report
  • Park n' Fly Activity Report
  • SWABIZ / Booking Builder Activity Report
  • Air Web Booking Activity Report
  • Profile Synchronization Activity Report

Hotels – Crown Ratings
The Northstar Crown Rating Classification System has been replaced with the new TRX Brand Rating classification system. TRX Travel Analytics has established an algorithm based on STR, (Smith Travel Research), to tie our TRX Brand Ratings to market tier and hotel service level categorizations. Tens of thousands of hotels are currently using the TRX Brand Rated algorithm. Crown Ratings will now be represented with Star ratings based on this algorithm.