US State Government Fares:

US State Government fares were released in May for Sabre and Apollo users.  These fares are now available to Worldspan users. 

Qualified US State employee travelers can request and purchase State Government fares using a Preferred Passenger Type Code, which can be enabled by a RESX Administrator.  These fares have special requirements, and travelers must set their air search criteria to return unrestricted fares by ensuring the Accept Penalty Fares is NOT selected (checked).  Contact your Travel Administrator today for more information and setup instructions if you qualify for these fares and would like access to them!

Unused Tickets:

Holding onto partial or complete unused airline tickets costs your Company money! In most cases these unused tickets have value and can be used for future travel. RESX can now display all of your available unused tickets empowering you to make more informed choices when booking a new air reservation.   

A new Alert type has been implemented on the Air Home page and in the Alerts menu advising of the unused tickets you have on file.  The Alert on the Air Home tab will allow you to see how many tickets you have; what Airline(s) they are on; how much each ticket is worth; and when each ticket expires.  The Alert in the main menu will appear when you have one or more unused tickets expiring within 30 days. 

Your RESX Administrators have the ability to upload all unused tickets available to you, whether or not they were ticketed through RESX.  Simply log into RESX and view your list of unused tickets.  Be sure to select one of the unused ticket carriers for your new air reservation and send for Purchase.  Depending on your agency's requirements, you may need to email or send a note at time of purchase advising you would like to use your unused ticket towards your current trip.

Hotel Shopping Enhancements:

We understand that shopping for a hotel is an important part of your travel planning process, whether it's business or leisure.  A big part of this process is being provided a list of hotels that meet your personal needs (location, amenities, membership affiliations, room type, etc,) while still meeting the requirements of your corporate policy.  This release will now make this process smarter and easier for all your future hotel bookings.

RESX will now return up to 10x more hotel options that match your request city or address (including Reference Point).  These options will be filtered through RESX logic to ensure that your defined search parameters (Search Radius, Preferred Hotel Chains, Hotel Name, Minimum Crown Ratings, etc.) are all considered in creating a 'qualified' list with as many possible hotels to choose from.

Because so many MORE HOTELS are being returned, we urge you to utilize the hotel search parameters. This will allow your results to be returned more quickly and save you time from viewing a list of results that are not of interest to you. 

Trip Authorization  - Authorizer Names in Alphabetical Order:

With more companies utilizing the Trip Authorization functionality with a greater number of Trip Authorizers, we have updated this list to sort in alphabetical order.  To simplify the Authorizer selection process, this list will now display by Last Name, First Name, and Middle Initial. 

In an effort to continually provide a flexible corporate booking engine that meets all of your company's needs, we have added policy control to the existing Trip Research functionality.  This control will allow your company to continue your ability to utilize the Trip Research functionality or to restrict it for some or all users.  If this functionality is removed from your site, your existing trips in the Trip Research section will no longer be visible.  The Save as Trip Research button will also be removed. 

Air Option Results with Better Time Matches:

SWABIZ Integration (Southwest Airlines Corporate Booking Tool):

In the last release RESX announced the integration with Booking Builder, a third party vendor that provides access via a web interface to all Southwest fares.  This release provides updates to this functionality. 

RESX will now recognize and support requested cities that have alternate airports that are supported by Southwest Airlines.  For example, if you request DFW-DCA (Dallas Fort Worth Airport - Ronald Reagan Washington International Airport), which Southwest does not fly, RESX will translate that request to DAL-BWI (Dallas Love Field - Baltimore Washington International Airport) to return the option to view available fares to this market via SWABIZ. 

This release also includes the support of One Way and Multiple Cities requests.  RESX supports all available routes as supported directly on the SWABIZ site. Note that certain routes are not supported by SWABIZ and therefore not supported by RESX. These include 'Open Jaw' (Dallas-Miami, Orlando-Dallas) and 'Circle Trip' (Dallas-Miami, Miami-Orlando, Orlando-Dallas) type routes. 

Last Updated: July, 2008

Airline Confirmation Numbers:

With more travelers utilizing airport kiosks and home computers to print  online boarding passes, RESX now provides the airline confirmation number on each trip itinerary, in your RESX emails and calendar details, and via RESX | Mobile. This 'airline locator' is located below each air segment and is applicable for the ticketed airline carrier being flown.  

Trip Authorization for Web, Instant Purchase and Ticketless Carrier Bookings:

We continue to build on the already robust Trip Authorization process by allowing total flexibility and ease of use for your travel administrator, yet still supporting the traveler and ensuring full travel policy compliance. Our newest enhancement will mark Web, Instant Purchase and Ticketless bookings as Approved when a violation is detected, while still communicating any noted violations to the Trip Authorizer and traveler.  Because these types of bookings are directly ticketed with the carrier at time of reservation, the ability for the Trip Authorizer to Approve or Deny them is limited. The Trip Authorization email will include the violation notifications allowing for policy compliance and documentation. 

SWABIZ Integration (Southwest Airlines Corporate Booking Tool):

RESX has integrated with Booking Builder, a third party vendor that provides access via a web interface to all Southwest fares.  This access will ensure that travelers have access to the lowest fares Southwest offers, which are not always  available to travelers via the GDS connection.  Now, when a Southwest roundtrip city pair is requested in RESX, a link will be available on the air options page to view Southwest fares via SWABIZ in a new browser window.  Once the desired fare is selected, RESX will pass the travelers profile and billing information to assist in completing the booking with as few clicks as possible.  The traveler can return to RESX for additional travel needs such as car or hotel reservations. 

Watch for more SWABIZ integration enhancements in upcoming releases!  

Airline Baggage Advisory Information:

With all of the changes and fees the airlines have recently imposed for checked baggage, RESX makes it simple!  With a single click you can view a high-level summary of each airline's baggage fees.  Also provided, is a link that will take you directly to the detailed baggage policy page for each airline.  This information is easily accessible in the Cost Summary of your RESX Shopping Cart.

US State Government Fares:

US State Government fares are now available to shop and book! Qualified US State employee travelers can request and purchase State Government fares using a Preferred Passenger Type Code, which can be enabled by a RESX Administrator.  These fares have special requirements, and travelers must set their air search criteria to return unrestricted fares by ensuring the Accept Penalty Fares is NOT selected (checked).

Contact your Travel Administrator for more information and setup instructions if you qualify for these fares and would like access to them today!.  These fares are currently supported for RESX Users on Sabre, Apollo and Galileo only, and functionality for other GDS's will be deployed in a future RESX release.

Last Updated: March, 2008

Trip Authorization:

The Trip Authorization policy  is more flexible than ever! New conditional approval triggers have been added to accommodate trips with total air cost exceeding a defined fare amount. In addition, RESX now provides similar approval triggers for maximum defined thresholds for Rail, Hotel and Car.

Last Updated: February, 2008

RESX Mobile:

RESX Mobile provides real time access to your Trip Lists & Itineraries from a web enabled mobile device with internet capability. Setup is not required, you simply access RESX Mobile by going to  http://www.resx.com/mobile and entering your login credentials. Once you have successfully logged in, save this URL as a favorite on your mobile device for simplified usability for future access.

Your trips will appear by date and trip name. Pending Trips will appear in green and Archived Trips in black.  The Archived trip list is limited to trips within the past 30 days. Click on the trip name to view your trip.  All itinerary data is displayed.  To ensure you are viewing the most current version of your trip you may select the Refresh button located at the bottom of the screen. This will check all systems for any updates or noted changes to your reservation. This may take between 30 and 90 seconds. You may return to your trip list by selecting the Back button.

Your RESX Mobile trip displays all vendor information, including confirmation numbers and phone numbers, seat maps, ticketing status, and more.  For security purposes we do not all you to modify or cancel your trips within RESX Mobile, this must be done via regular RESX access or via your agency directly.  An FAQ & Troubleshooting guide is available from the login page or from the trip list page by selecting the FAQ & Troubleshooting link.

Additional RESX Mobile services available within your trip:

• Departure and Arrival information (Terminal, Gate, Baggage Claim)

• Real time flight status and flight delay information

• Real time Airport weather, delay, warnings and terminal map information

• Direct access telephone numbers for hotel reservations (click number and you will be connected

Note:  All segment types are supported in this release of RESX Mobile with the exception of Rail (Amtrak).

Click here to view an instructional video: http://support.resx.com/trx/trainingfiles/resx_mobile.html

Login Identification on Printable Itineraries:

When printing your pending and archived trips in RESX, you will now see your Company Name and User Login Name on your itinerary.

Local Event Tickets:

In addition to the recently added Driving Directions and Destination Information, we now offer an easy way to view and purchase local sporting, concert, and theatre tickets.  An Event Tickets has been added below your booked hotel segments. With one-click you can access an external website, powered by Ticket Network Direct, that will assist you with event tickets for the city in which your hotel is booked. 

Last Updated: December, 2007

Trip Calendar Integration:
Calendar synchronization is here with one simple click!  Simply click Update Calendar directly from your RESX itinerary to create a meeting invitation using the standard .ics file and populate trip data to your calendar.  Additionally, RESX will automatically include an .ics file attachment with emailed itineraries thereby providing an alternate synchronization method. 

What if your itinerary changes? No problem. Simply select Update Calendar and the update will appear on your calendar. Trip cancellations will require you to manually remove the corresponding meeting event from your calendar.

Hotel Image Enhancements:
We have made a good thing even better!  We understand how a visual presentation and amenities play a key role in this decision.  We now provide hotel images and a photo slideshow on the Hotel Information and Room Rates pages.  Participating hotel properties will display up to ten images, ranging from Exterior, Guest Rooms, Lobby, Restaurant, among others. 

Destination Information:
You can now retrieve and view information about your destination from your RESX itinerary.  A Destination Information link has been added below booked hotel segments.  When clicked, information is displayed based on the location of the booked hotel.  Information includes: weather, images, airport information, city guide and more.

Driving Directions:
The ability to access driving directions within RESX is now available on your RESX itinerary.  A Driving Directions link has been added below booked hotel segments providing access to driving directions from the destination airport to the selected hotel. If there are no air segments included in the itinerary, you can input a custom "start point" and plot directions to the selected hotel.

Itinerary Email - Alternate Language Support:
RESX allows our Users to book and view travel in seven different languages. We have updated the Email Itinerary functionality to support your selected default language.  Whether you manually email your itinerary or use the automatic email functionality, the email will be translated into your specified language.  To update your language selection go to your RESX Profile | Display Options | Preferred Language.  You have the option to choose English, Dutch, French, French Canadian, German, Italian, Portuguese, and Spanish.

Last Updated: August, 2007

Amtrak Rail Bookings:
You may now book and cancel Amtrak rail reservations directly through RESX.  In the case of short-haul trips such as Boston to New York City, you can price and reserve Amtrak without placing a call to your travel agency.  Simply select the RAIL tab on the Travel home page and enter your desired dates and times. The system provides the best available option for your date and time parameters for the class of service you requested. You may search alternate times and fares using the RAIL SCHEDULES tab.  You can also include car or hotel reservations with your Amtrak itinerary.  U.S. Federal Government contracted rates are available to shop and book within RESX for those of you with access to U.S. Government rates and fares.

Enhanced Trip Reservation Synchronization:
The synchronization of your offline travel reservations (reservations placed or changed directly with your travel agency) is even better than before!  The ability to automatically synchronize all of your travel reservations has been enhanced, providing one central point of access through RESX for the most updated and reliable information.

Multiple Airfare Display:
RESX now provides an easy way to view and compare multiple available fares for a single airline itinerary. Given the myriad of corporate and travel agency negotiated fares, web-fares,  promotional carrier fares, government discounted fares, unique penalty levels to name a few,  you may be faced with viewing the same itinerary multiple times in a single response with a different fares attached.  For ease of selection, RESX now clearly identifies these itineraries during the shopping process.  For qualifying itineraries, you can click a link to view a fare comparison matrix, which lists each available fare for the selected itinerary and the specific fare type. This will you save time and effort when choosing the fare that is best suited for your travel purposes. 

Preferred Airlines by Market:
The ability to bias, or designate, an airline as a preferred carrier has been significantly expanded.  RESX now provides an enhanced set of parameters which can be used to bias air availability responses for preferred carriers within the system, based on specific markets and through the weighting of fare values. You may see more air itineraries with Preferred Carrier icons as a result of this enhancement.  This function allows your company to help you make decisions when booking air travel that may improve the overall negotiation power with preferred vendors.

Electronic and IT Accessibility Standardization (Section 508 Compliant):
Functionality was implemented for alternate text labels for most RESX Travel Profile fields.  These alternate text labels can be used by alternative assistive technologies (e.g. JAWS) to verbally read the application to users with disabilities such as visual impairment.  This functionality is part of a phased approach towards enabling a section 508 compliant user interface to provide users with disabilities full access to be able to complete reservations and update profiles in RESX.